Terms of Service

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Terms and Conditions

Last Updated: April 02, 2025

Welcome to Neat Moving, a platform operated by Valourian LLC ("Valourian," "we," "us," or "our"). Neat Moving is an online marketplace that connects customers seeking moving services ("Customers") with moving companies ("Service Providers") to facilitate the arrangement of moving services. By accessing or using our website, mobile application, or any related services (collectively, the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use the Platform.

1. Overview of Neat Moving

Neat Moving is a platform designed to connect Customers and Service Providers for the purpose of arranging moving services. Valourian LLC operates the Platform but does not provide moving services itself. We act solely as a facilitator, offering a venue for Customers to post move requests and for Service Providers to submit bids. All arrangements, agreements, and payments for moving services occur directly between Customers and Service Providers, except as outlined in these Terms regarding our commission fee.

2. Eligibility

  • Customers: Any individual or entity seeking moving services may use the Platform to post a move request free of charge, provided they comply with these Terms.
  • Service Providers: Moving companies or independent movers must register with Neat Moving, provide accurate business information, and agree to these Terms to submit bids on move requests.
  • You must be at least 18 years old and have the legal capacity to enter into binding agreements to use the Platform.

3. Services and Fees

For Customers

  • Posting a move request on Neat Moving is free of charge.
  • Customers are responsible for negotiating and agreeing on a final price directly with the Service Provider.
  • Payments for moving services, including any tips, are handled directly between the Customer and the Service Provider. Valourian LLC does not process these payments or take responsibility for them.

For Service Providers

  • Service Providers may submit bids on move requests posted by Customers.
  • Upon agreement of a final price with a Customer, Service Providers are obligated to pay Valourian LLC a commission fee equal to 10% of the agreed-upon price ("Commission Fee").
  • The Commission Fee is non-refundable and must be paid to Valourian LLC after the price is agreed upon with the Customer, regardless of whether the moving service is completed or the Customer pays the Service Provider.
  • The agreed-upon price with the Customer is considered final, and Service Providers may not increase it after agreement. Any additional payments, such as tips, are at the sole discretion of the Customer and do not affect the Commission Fee.

Payment to Valourian LLC

The Commission Fee is payable via the payment methods specified on the Platform. Service Providers agree to remit the Commission Fee promptly upon price agreement with the Customer.

4. No Refunds

All Commission Fees paid to Valourian LLC are final and non-refundable under any circumstances, including but not limited to cancellation of the move, non-payment by the Customer, or dissatisfaction with the service provided.

5. Platform "As Is"

  • Neat Moving is provided "as is" and "as available." Valourian LLC makes no warranties, express or implied, regarding the Platform’s functionality, availability, or suitability for your needs.
  • Customers and Service Providers use the Platform at their own discretion and risk. Valourian LLC does not guarantee the quality, reliability, or timeliness of services provided by Service Providers, nor does it guarantee that Customers will fulfill their obligations.

6. Direct Arrangements

  • All agreements, negotiations, and transactions for moving services occur directly between Customers and Service Providers. Valourian LLC is not a party to these agreements and does not mediate disputes between Customers and Service Providers.
  • Service Providers acknowledge that the agreed-upon price with a Customer is final and binding, and any additional costs or fees must be negotiated directly with the Customer outside of the Platform.

7. No Liability

  • Valourian LLC (Neat Moving) is not responsible for the actions, omissions, or performance of Customers or Service Providers, including but not limited to the quality of moving services, payment disputes, or damages incurred during a move.
  • We do not endorse, vet, or guarantee the qualifications, licenses, or reliability of Service Providers. Customers are responsible for conducting their own due diligence before selecting a Service Provider.

8. User Responsibilities

Customers

  • Provide accurate and complete information when posting a move request.
  • Negotiate and agree on terms directly with Service Providers.

Service Providers

  • Submit accurate bids and honor the agreed-upon price with Customers.
  • Pay the Commission Fee to Valourian LLC promptly after price agreement.

Both parties agree to use the Platform in compliance with all applicable laws and regulations.

9. Intellectual Property

All content on the Platform, including text, logos, and designs, is the property of Valourian LLC and protected by copyright and trademark laws. You may not reproduce, distribute, or use this content without our prior written consent.

10. Termination

Valourian LLC reserves the right to suspend or terminate your access to the Platform at our sole discretion, without notice or liability, for any reason, including violation of these Terms.

11. Limitation of Liability

To the maximum extent permitted by law, Valourian LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to losses related to moving services, payment disputes, or Platform downtime.

12. Indemnification

You agree to indemnify and hold Valourian LLC, its affiliates, officers, and employees harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Platform or violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in North Highlands, California.

14. Changes to Terms

Valourian LLC may update these Terms at any time by posting the revised version on the Platform. Your continued use of the Platform after such changes constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:
Valourian LLC