Privacy Policy

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Privacy Policy

Last Updated: April 02, 2025

Valourian LLC ("Valourian," "we," "us," or "our") operates Neat Moving, an online platform that connects customers seeking moving services ("Customers") with moving companies ("Service Providers"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or related services (collectively, the "Platform"). By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform.

1. Information We Collect

We collect information from you to provide and improve our services. The types of information we may collect include:

  • Personal Information: When you register or use the Platform, we may collect:
    • Name
    • Email address
    • Phone number
    • Billing or payment information (e.g., for Service Providers paying the Commission Fee)
    • Address or location details (e.g., move request details from Customers)
  • Business Information: For Service Providers, we may collect:
    • Company name
    • Business address
    • Licensing or certification details (if provided)
  • Usage Data: We automatically collect information about how you interact with the Platform, such as:
    • IP address
    • Browser type and version
    • Device information
    • Pages visited and time spent on the Platform
    • Log data (e.g., access times, errors)
  • Move Request Data: Information provided by Customers in move requests, such as:
    • Origin and destination addresses
    • Move dates and times
    • Descriptions and photos of items to be moved

2. How We Collect Information

  • Directly from You: When you register, submit a move request, bid on a request, or communicate with us.
  • Automatically: Through cookies, web beacons, and similar technologies as you use the Platform.
  • From Third Parties: We may receive information from payment processors (e.g., Stripe, Google, Amazon AWS) or other service providers integrated with the Platform.

3. How We Use Your Information

We use your information to:

  • Facilitate connections between Customers and Service Providers.
  • Process Commission Fee payments from Service Providers to Valourian LLC.
  • Improve and personalize the Platform experience.
  • Communicate with you (e.g., notifications about move requests, bids, or account updates).
  • Analyze usage trends and enhance Platform functionality.
  • Comply with legal obligations or enforce our Terms and Conditions.

4. How We Share Your Information

We do not sell your personal information. We may share your information as follows:

  • Between Customers and Service Providers:
    • Customer move request details (e.g., addresses, photos) are shared with Service Providers to enable bidding and service arrangements.
    • Service Provider contact and bid information is shared with Customers to facilitate agreement.
  • With Service Providers (Third Parties): We may share limited data with third-party vendors (e.g., payment processors like Stripe) to process transactions or provide Platform functionality.
  • Legal Compliance: We may disclose information if required by law, regulation, or legal process (e.g., court order, subpoena).
  • Business Transfers: In the event of a merger, acquisition, or sale of Valourian LLC assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users and maintain session data.
  • Analyze Platform usage and performance.
  • Deliver personalized content or features.

You can manage cookie preferences through your browser settings, though disabling cookies may affect Platform functionality.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security, and you share information at your own risk.

7. Your Rights and Choices

  • Access and Update: You may access or update your account information through the Platform’s settings.
  • Opt-Out: You can opt out of promotional emails by following the unsubscribe instructions in those messages. Note that transactional emails (e.g., bid notifications) cannot be opted out of while using the Platform.
  • Deletion: You may request deletion of your account by contacting us at Contact Form. We will process such requests subject to legal or operational requirements.

8. Third-Party Interactions

  • The Platform facilitates direct arrangements between Customers and Service Providers. Any information shared between these parties (e.g., move details, contact info) is governed by their own agreements and privacy practices, for which Valourian LLC is not responsible.
  • Links to third-party sites or services (e.g., payment processors) are not controlled by us, and their privacy policies apply.

9. Children’s Privacy

Neat Moving is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that such information has been collected, we will take steps to delete it.

10. International Users

The Platform is operated from the United States and governed by U.S. law. If you access the Platform from outside the U.S., your information will be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting the revised version on the Platform. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy. Significant changes will be communicated via email or a Platform notice.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:
Valourian LLC